Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 14 days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be unworn/ unused in their original purchase condition, include all product documentation, and shipped within 14 days.

How To Prepare A Return Or Exchange

To return jewelry item to Crush + Fancy, follow the below process:

For all returns email - shop@crushandfancy.com and you will be given a Return Authorization Code.

For all returns, write this code on the bottom of your original invoice.

Insure Your Package.

We recommend that you securely package your items in original packing materials, fully insured.

We are not responsible for lost or stolen articles.

PayPal Returns

PayPal orders may be returned for credit back to your PayPal account.  Please email shop@crushandfancy.com for a return authorization code . Please allow up to 3 weeks for your account to be credited.

After Your Return Is Received By Crush & Fancy

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If package is lost or sent to the wrong address, we will not refund or exchange.

Cancel Or Change An Order

If you would like to change or cancel an order please send an email to Crush + Fancy Jewelry Consultant at shop@crushandfancy.com . We will attempt to accommodate order changes to the extent possible prior to shipping confirmation.